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Friday, May 25, 2012
More On American Airlines
More on my American Airline Rant:
I know many of you have had similar
experiences. I know this because I not
only posted an extra blog on this here (where people have become quite
shy-why? But that’s another column), but
I also put it on my FaceBook and Twitter pages and I put it on 2 forums that I
frequent and there’s been a lot of activity there!
Here’s another part of what this awful
stewardess also raised her unprofessional voice and told my son-in-law, “what
if your kid hits his head and becomes paralyzed, we shouldn’t be held
responsible for that!”
Can you (I’m unfortunately sure you can)
believe this? And then for her to lie,
get “out-ed” by another passenger and then just scurry off without being held
for questioning?
As far as what did everyone seem to agree
on at the other sites? It’s a resounding
100% that our daughter and son-in-law should enjoy their vacation and then upon
returning they should contact American Airlines customer service supervisor (no
sense starting with an agent who will just say, “Sorry I feel your pain but
there’s nothing I can do”) and explain that you are nicely demanding the
following:
1-The stewardess at the very least be
reprimanded and grounded for a period of time for re-training on the subject of
customer service. Preferably, she should
be tossed out of the airline.
2-A formal letter of apology written to
all of them for the abhorrent treatment.
3-Last, they deserve a complete refund of
all 4 airline tickets. Not a free
trip-because after this-would YOU want to take another trip with them??
And then, let them know that you have a
close relative who is an attorney who will take over what shouldn’t be anything
but a given to represent them further should they not see it the same way.
I’m not the type to get made a lot, I
prefer seething a while and letting things build. My mother once said, “As long as Carine is
raising her voice, she’s just pissed or annoyed-you only need to be concerned
and get out of my daughter’s way when she either starts talking in a very low
voice or takes her anger out with her typewriter and lets the words begin to
fly.”
Depending on how American Airlines decides
to behave and what they respond with themselves-depends on how my next mention
of them in a blog turns out…
