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| Carine-what's cooking |
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Sunday, May 29, 2022
Vicious Hamster Wheel
Let me start by saying, we really did enjoy our family cruise.
However,like most things like most things, there were some difficulties.
1 — We spent the entire 1st day in lines trying to secure specialty restaurant reservations, as well as show reservations. Before covid you could do these online for this huge ship 3 months in advance.Now they had 1 person for each who seemed to be In charge. So instead of enjoying the ship and all that had to offer we were in line. Along with anyone else who wanted to enjoy these of these 2 things.
2-Having taken so many trips on the Celebrity side of thee company we were due some "extras". As usual, Steve checked it out and printed it so that we knew exactly what we could and could not have. Suffice to say that despite both verified acknowledgement, it didn't hold water on ship!
There were many other things and we kept track of them all.We did standing line about a couple of the items of which we had no success in correcting.
We answered the after cruise survey and got no reply.Then we spent an hour on the customer service line. They had no autonomy to help us at all! In fact, the short answer was they blamed US for the various issues!
We've already booked a transatlantic cruise with them next year.
Then they sent us a survey asking us how we felt about the customer service! Well after spending yet another 3 hours between filling out the 1st survey and the 2 phone calls, I blasted them!
They also wanted us to fill out yet another survey about the cruise! In case you're wondering about taking the social media route — I did try that and she told me to call the customer service line.
Obviously I'm leaving out quite a few of the details of all the time and energy this has cost us. I hate watching poor little hamsters spinning that can wheel and going nowhere. So being on one with Royal Caribbean has not made me feel great.
