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Friday, December 07, 2012
At the Tone
To Leave a Message…
This has been a week of “to leave a
message, please press one.” Or “We are
experiencing a high volume of calls, please call back at a less busy time.”
When you get in an accident through no
fault of your own, there’s a lot of paperwork and phone calls to be made. I don’t like making phone calls. Due to my continuing neck and shoulders
issues (that certainly were NOT helped by that Silverado), I have to use the
speakerphone option.
I’m not found of speakerphone. People complain that they can’t hear you, I
complain that I can’t hear them and if I’m on hold and have started writing
something-I forget that I’m waiting and they when someone finally answers, I
then forget who and why I’ve called!
My absolute “favorite” is when they place
you on hold for 5 minutes or more (and yes, I’m sure that’s some sort of
gimmick to get you p-o’d and not want to deal with the issue on hand) and then
either hang up on you OR tell you “we are experiencing a high volume of calls,
please call back later.”
Later, as if later is going to improve
their lack of answering or my mood?
I also hate leaving messages for all these
various insurance people. This week I
left literally 6 messages and I gave them all 48 hours to call me back. Do you know NONE of them did! Not even ours!
Honestly, I’d probably be more patient if
I weren’t a “patient”. Also, I’m pretty
sure those muscle relaxants are only relaxing my brain which has turned me into
a very cranky curmudgeon.
Everything is irritating me. I was snippy to the Social Security agent who
finally helped me change my address. I
had to wind through all the various departments just to leave a message to have
them call me back. My mention of this to
this poor woman wasn’t met with sympathy at all.
My new general doctor gave me a referral
to a rheumatologist. We’re getting off
on the wrong foot. I called and was put
on hold for over 6 minutes and then the line went dead.
I’m taking a few tallies: 6 calls to various insurance companies. 4 calls to the IRS-none of which were
successful (they said to call back at a less busy time!). 3 calls to the new arthritis medical group
and the 2 to my regular doctor. Oh,
almost forgot-I had to call my HMO in California to let them know that Medicare
will not allow me to have both my husband’s PPO in Arizona and them on stand-by
as my Medicare account.
Of course Medicare will still be deducting
my Part B money that will do absolutely nothing for me as long as my husband is
providing me with medical care. If I opt
out however-should I ever need it, it could take 6 months to a year to get it
re-instated.
This they were able to tell me on only the
first call.
To share some good news, which I’m sure
you’re all wondering if I’ll ever share with you again:
Family room is done. Kitchen backsplash looks beautiful and the
kitchen is together. By the time you
read this-our new dresser and the bed will have arrived and we’ll have finally
had a good night’s sleep! (The frame to
the bed and the nightstands will follow in several weeks. My husband has finished: installing 3 fans, our desks, the laundry
sorter and a few other “honey dos”. And
thank goodness, the replacement slats on the family room blinds will be done by
the end of the weekend.
Now I need to heal enough to look for a
new car and get the nerve to drive it.
All in good time. I’m really hoping for a “quiet”
December. I could use a little “boring”.
Comments:
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One reason I don't want to go to one of those cut-rate insurance companies, like Geico or Progresssive, is that I fear that you'll be on the phone forever if you even have a claim. Our AAA has worked fine thus far (please don't tell me they were one of the six).
no, Dave-while we don't have our insurance through AAA, we have their roadside service, our IRAs and do all our trip planning through them. they've always been wonderful. Our agents are working on my behalf through State Farm. But it's the guy who hit me who has the "fly-by-night" company. So far, no return calls, double sets of asking me for the police reports and some "in print" disparaging words that confirmed the one person I did talk to's personality.
I have a feeling this isn't going to be a fun and easy closing of the problem.
thinking it may turn as ugly as my left knee.
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I have a feeling this isn't going to be a fun and easy closing of the problem.
thinking it may turn as ugly as my left knee.
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