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Thursday, October 01, 2020
Chrysler Should Be Ashamed
Let's start at the beginning...
On December 21st 2012 we bought my Chrysler 200s. From the beginning, every time I put the car in reverse it would make this horrible loud squeal and grinding sound. Every single time we pass by the dealership we would go in and complain about it. We also did so with every service and had it documented in the service request papers.
We were always told, and it was always put in those papers, that Chrysler knew of this problem and were working on how to solve it but there was nothing to do at this time.
2 years later, Steve bought himself a 200s and those brakes did not make the same awful sounds.We even asked the service people if there was any way to just replace the pads in my car with the ones that they had put in his. We were told that those pads would not fit the way my car was made and I would just have to wait.
Here we are, basically 8 years later, and guess what Chrysler still has never come up with a solution that they are willing to fix my car with. At this point I don't think it's that they don't have one, it's that they just don't wish to fix the problem.
Since I am presently not exactly out and about due to my broken ankle, Steve got all the paperwork and I started calling Chrysler's supposed customer service line.
One woman told me she saw all of what I had been saying and would find somebody to be my advisor and they would call me within 48 hours and she would see to it that my brake problem would at last be taken care of.
She lied. Not only did no one ever call, but when I called back what I got was a person who saw the problem and just kept saying to me: you only have a year that's all the warranty is for and you are out of warranty.
I in turn kept pointing out that I had been complaining about this problem well before the 12 months was over and had been promised that this problem would be taken care of and it hasn't been. I asked him to speak to a supervisor.
The supervisor informed me that they regretted that they couldn't do anything to help me. That any fix was coming out of our pocket despite how many times we complained or the length of how long we had been waiting.
Told this supervisor that after over 30 years and over seven cars and being loyal to their brand, we would no longer do so and would take every chance we had to make sure everyone knew of just how poor their customer service was and continues to be.
I even wrote to Mike Manley, the CEO, and very quickly one of his underlings wrote back that they had gone over the paperwork that had been done and they are citing with their customer service people and not going to help me.
Over a $200 fix they've lost many, many customers. Steve's car has now over 80,000 mi on it and he probably would have bought another Chrysler. Well I don't drive much I'm sure at some point I will need another car in my lifetime but it won't be from them. As promised I posted these problems on Facebook and Twitter and now here on my blog.
I also went on to consumer reports and several other review sites and let everyone know what my experience with customer service and Chrysler in general.
From now on you will not hear me say Chrysler is a good company.
It is one however that should be thoroughly ashamed of themselves.
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When we bought our Chrysler mini-van we noticed right away that paint was flaking off, well within the warranty. They never fixed it. I'm glad you took to social media to vent. That's what I would have done.
Sorry to hear about your broken ankle and continuing arthritis. It just seems like you're too young to have to be dealing with those sorts of maladies.
Sorry to hear about your broken ankle and continuing arthritis. It just seems like you're too young to have to be dealing with those sorts of maladies.
we have been so disappointed in Chrysler and through other social media sites others agree that they have it in writing that Chrysler has agreed to take care of the situation when they find a solution and then not only are they never told if there has been one but that they have no intention of fixing it because we only had the first 12 months! Seems that what they put in writing and promise is never what they are going to do. Our final thoughts were that they figure how many people actually keep their cars this long without trading them in so why should they care?
As for my physical maladies, age has nothing to do with it! Let's face it even children get severe juvenile rheumatoid arthritis, arthritis and a host of other things that they have to overcome as well. It's just the luck of the draw and this is mine
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As for my physical maladies, age has nothing to do with it! Let's face it even children get severe juvenile rheumatoid arthritis, arthritis and a host of other things that they have to overcome as well. It's just the luck of the draw and this is mine
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