I Really Don’t Like to Complain
I know it sounds as if I like to complain, at times, but I
A couple of months ago I “won” a prize of some organic kids’
meals from a new company. A month later
I realized that I never received the food, vouchers to pick them out myself or
even a note of explanation from the site that told me of my winnings.
I dropped a note to them and they had no idea and said
they’d check into it. As promised, the
nice customer service woman sent me a note about 3 days later and let me know
that the company was pretty much in startup but they had sent out my
vouchers. She said if I didn’t see them
in a week to contact her again.
So much for the “check’s in the mail” moment. Two weeks later I again reminded myself about
these elusive products and sent another note.
This time-no reply.
Figured I tried too hard as it was and decided I was lucky
to receive the first prize of various types of whole grain/rice side
dishes. I threw in the towel.
Then Saturday I received a hand written note from the
company apologizing for having not gotten the vouchers to me sooner.
Living out in the “boonies”-I went on line to the company
and did a search as to where I could find the product. According to them I had to go to one of 2
Super Targets. One was 21 miles away,
the other 30.
Guess where we went?
I even called first. After all,
at 42 miles round trip, my “free” food was costing us 2 gallons of gas! I was told that “in fact, we just
re-positioned the freezer section to accommodate the items.”
Thankfully, we geared the day’s errands to include this
store in the loop. Why? Because when we arrived and went to the
“kids’ meals” section-they had another company that had the word “mom” in its
title-BUT IT WASN’T THE PRODUCT I HAD VOUCHERS FOR!!
The manager apologized profusely-but didn’t offer to
reimburse us for the time and energy spent due to the person who answered my
questions on the phone.
Being slightly miffed-I sent a note to this effect to the
customer service contact us area on the site.
I’m still waiting for a reply.
Luckily, I’m not really into giving the grandkiddos frozen
dinners. Just thought it would be an
Never know-maybe someone will get back to me. We’ll see.
Until then I’m feeding them fresh homemade food from grandma’s kitchen.